Jade Predictive Dialer - Product Description

CTI Management
JadeCRM
Jade List Management Services

CTI Management

Call centers around the globe act as a first line of contact for corporations of all industries. With the weight of these companies' marketing and first-line support of their backs, call centers need to have first a rock solid technology infrastructure and second highly functional state of the art tools. At the heart of every call center is their telephony network. The telephony infrastructure of a call centers is the core to its daily business. Chelston has developed solutions for many large dialers that far surpass the expectations of the CTI market. Many CTI solutions are either user-friendly or rock solid. Its rare to find a company that provides a CTI solution that provides both a highly scalable solutions with an easy to use highly graphical interface.

The Jade predictive dialer has been benchmarked to take over 1 million calls a second. With this capability you need a CTI back end that has been proven to excel in both stability and ease of use. CallHandler provides a full array of tools needed to support your call center reps including, predictive outbound dialing, IVR, PBX, VOIP, Fax, Email, and capabilities for a remote call center solution.

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JadeCRM Application

The most critical part of a dialing network is productivity from the reps. The JadeCRM application enables strategic and tactical management of the entire sales process, while providing a 360-degree view of the customer on an enterprise level. Sales managers benefit from powerful forecasting functionality and management tools. Frontline sales reps can reduce their sales cycles and increase lead conversion rates through improved opportunity management, call planning, branch scripting support and real time access to dynamic customer account history. The JadeCRM application integrates computer telephony (CT) and contact management software to provide small to large-sized businesses and corporate branch offices with an affordable, enhanced CRM solution to better manage customer relationships and develop new business opportunities. 

The JadeCRM application enhances the flow and sharing of real-time, vital customer information within a customer-focused business. The JadeCRM application allows customer service, sales, and call center staff to prioritize and respond to customer calls more efficiently and intelligently. When a phone call comes in, the caller's contact information automatically pops up on the user's screen, providing instant access to the caller's customer record. In addition, calls can be initiated or returned by pointing and clicking on the phone number in the contact record.  

The JadeCRM application provides intelligent call management, manual and predictive Telephony, and Web browser capability. It is a highly scalable software solution that operates on Windows NT, 2000, ME, XP systems and uses an off-the-shelf computer, wiring and telephony hardware. The JadeCRM application enables PC users to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging. 

The JadeCRM application portfolio of customer-centric solutions integrate all customer-facing applications to deliver a single unified view of the customer and a single solution for Service and Support, Sales and Marketing, and Business Intelligence and Customer Analytics. Our customers rely on our solutions to manage every aspect of the customer life cycle, unite their approach to customers, promote collaboration nurturing customer loyalty, and service unique business requirements.

The JadeCRM application integrates all front office and business management applications, resulting in a consolidated view of all customer interactions with a single database for complete customer lifecycle management. Our solution ensures seamless interaction among call centers, Web sites and sales and service teams. The JadeCRM application creates one-to-one dialog with your customers, providing one unified view of all customer interactions and a single database for customer information from all systems and contact channels. This solution enables one-call resolution of customer requests, greatly improving customer satisfaction and reducing costs.

In addition, the JadeCRM application incorporates proven data analysis technology to better understand customer behavior, tailor offers and retention efforts for specific customers and increase revenue through proactive marketing. The combined product capabilities and applications offered can be implemented as a complete, end-to-end CRM solution, a stand-alone CRM solution or specific applications. Each unique JadeCRM solution focuses on how businesses can revolutionize a different aspect of customer relations.

The JadeCRM application is the “front window” of your telephony network. It is normally graphically enhanced and armed with an array of management tools. As productivity is concerned your JadeCRM application will be the most important component in you dialing network. Since this is true a fully functional easy to use application will easily be consumed by the market, allowing for another point of entry into the CRM solution market.

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Jade List Management Services

It is essential to utilize the most effective tools and techniques available. Jade Technologies has created a powerful List Management Service software solution that will propel your company into the future. Our Jade LMS application enables you to customize your sales, marketing, research, or any other telephone work to fit your specific needs. There are no fixed fields, screens, or limits. Jade LMS application places you in complete control, enabling you to design the look, feel and technical aspects of the campaign. 

Control your dialing list by querying against certain fields in your database such as: age, economic status, residence status, etc. With tools that the Jade LMS application provides any call center manager will be able to effectively setup his dialing list to best optimize productivity. 

Suppose you are trying to penetrate a new market with a product or service. With the Jade LMS application, your agents (salespeople, market researchers, fundraisers, etc.) can contact a prospect or client and know exactly what questions to ask in order to generate an appointment, a new lead or close a sale. After the prospect responds, answers are recorded for future work. A letter, fax, email or invoice can be immediately generated and sent out, instantly confirming the conversation and setting up a time to follow-up. This turns the process of prospecting from hit-or-miss guesswork into a science. The Jade LMS application easily manages any type of campaign, from inbound telemarketing and multi-level sales campaigns to political action. Best of all -- you don’t need a programmer to setup a project. The Jade LMS application identifies scripting as a transaction management tool – ensuring data is properly taken and stored. With Jade LMS application’s graphical scripting capabilities, you decide what icons, images, sounds and other graphics are utilized. 

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