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Jade Predictive Dialer - Features
Jade fully integrates the predictive dialer with inbound switching and
with the total customer management software infrastructure. It's not
going to do you much good if a sales person works from one isolated
island of information, and the customer service department works from
another.
Call blending. You don't have to divide agents into inbound and outbound
pools anymore. Once, it was necessary. But why should you have outbound
agents rushing through a call list while inbound agents sit idle?
Intelligent features are available for blending inbound and
outbound calls on the dialer. You adjust for peaks and valleys by
dynamically switching agents from one group to another. It reduces
staffing inefficiency and maximizes agents' talk times more than ever
before.Computer Telephony Integration. Jade Predictive Dialers can
link to most host telephone switches, as well as fax and voice mail
systems and can monitor ACD activity through server-based connections to
the switch.
Jade provides call tracking and custom list loading and full branch
scripting. Jade allows data and calculations to be performed in the
script and the screen routing is based on the answers given.
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