Jade Service Provider -

  Is a Hosted Predictive Dialer the right choice for your contact center?

Predictive Dialing is by definition software. It always has been. For years, the predictive dialing vendors (rightly) competed with one another on features such as:

• Answering machine detection
• Speed of answer and transfers
• Fundamental algorithm

These features were primarily hardware based. The hardware is of secondary importance. Computers in our day and time far surpass the requirements of a predictive dialer and as such should not be used to sell predictive dialing. 

     What's happening in the call center now is the marriage of voice and data. Call centers are using open dialing platforms to take advantage of other niche technologies in the call center. It's a powerful means of taking the benefits of predictive dialers even further. Essential call center equipment like ACDs, PBXs, VOIP Gateways, Digital Recording and predictive dialers now work in concert, allowing for greater efficiency and productivity.

     Jade Service Provider (JadeSP) Predictive Dialers are popular in many outbound centers because they more than double the productivity of a sales agent. They burned through lists, making telemarketing cost-effective.

     JadeSP Predictive Dialers screen out all the non-productive calls before they reach the agent. With a hosted predictive dialer agents no longer waste valuable production time dealing with: 

• Busy signals
• No-answers
• Answering machines
• Auto-Attendants
• Operating Intercepts
• Disconnected Numbers

     The hosted predictive dialer will screen these calls out. Your agents will only deal with live contacts, allowing them to spend 45 minutes each hour actually talking to a potential customer. When the agent has completed the conversation they simply move from one ready call to another, without stopping to dial, listen, or choose the next call.

     Hosted Predictive Dialers are the most powerful and the most productivity-enhancing. The Jade hosted predictive dialing network incorporates complex mathematical algorithms that consider, in real time:

• Number of available telephone lines
• Number of available operators
• Probability of not reaching the intended party
• Time between calls required for maximum operator efficiency
• Length of an average conversation 
• Average length of time the operators need to enter the relevant data (Wrap Time)
• Average ring time

     When handled correctly the end effect is a new live call for each sales agent every 5-8 seconds.

     JadeSP has leaped far beyond our competitors by removing all the restrictions in older traditional dialers. JadeSP is a complete dialer platform (HPTN), delivering it's content in rich, easy to use HTML based interaction screens. 

     With no additional hardware or cost, Jade incorporates all the tools you need to effectively manage and monitor the productivity of your contact center's sales force. 

• Full List Management Services
• Time Zone Management
• Digital Recording
• Silent Monitoring
• Logical Branching Scripts
• Real Time Data Capture
• Instant Messaging
• DNC Management
• Easy Integration With Any Third-Party Application

     JadeSP incorporates new, cutting edge compression formats that are designed to support web enabled call centers, allowing agents to be located in the same building as the dialer, or on the other side of the global. No need for high speed connections or any extra hardware. With JadeSP, your call center can be fully web enabled and ready for tomorrows technology demands.

Other dialer companies have also realized and are struggling to catch up to what Jade Technologies has been doing all along.